Privacy Policy

Scope

All data subjects whose data is processed by Simpsons Removals.

Fair Processing Notice

The personal data we collect from you will only be used for the following purposes:

  • To prepare a quotation for a removal or a removal related service from your home.
  • To phone or email you to determine your precise service requirements, and,
  • To follow up our quotation within a reasonable timeframe.
  • If you move with Simpsons Removals, to allow us to contact you after your move if we require additional information to allow us to fulfill the contract with you.

By consenting to this, you are giving us permission to perform those actions.

You may withdraw consent at any time by email or by completing the contact form on our website.

What is Personal Data?

Under the EU’s General Data Protection Regulation:

Personal Data is defined as “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Special Categories of Personal Data

Certain data are classified under the Regulation as ”special categories”:

  • Racial
  • Ethnic origin
  • Political Opinions
  • Religious Beliefs
  • Trade-union membership
  • Genetic Data
  • Biometric Data
  • Health Data
  • Data concerning a natural person's sex life
  • Sexual orientation
  • Other

Consent is only required for Simpsons Removals to process personal data (we do not collect special categories personal data), but it must be explicitly given.

Why does Simpsons Removals need to collect and store personal data?

In order for us to provide you with a service we need to collect personal data for correspondence purposes and/or detailed service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy. We may pass your personal data on to our service providers who are contracted to Simpsons Removals in the course of dealing with you. Our contractors are obliged to keep your details securely, and use them only to fulfill the service they provide for you on our behalf. Once your service need has been satisfied or the case has been closed, they will dispose of the details in line with Simpsons Removals data retention procedure.

How Simpsons Removals uses your information

Simpsons Removals will process – that means collect, store and use – the information you provide in a manner that is compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances the law sets the length of time information has to be kept, but in most cases Simpsons Removals will use its discretion to ensure that we do not keep records outside of our normal business requirements.

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Using your personal data

We will use the information you provide for the following purposes:

  • To enable us to contact you by phone or email.
  • To determine whether Simpsons Removals can provide the service you are looking for.
  • To prepare a quotation for your household removal service, storage service, packing service or the provision of packing materials.
  • To send the quotation to you by surface mail if this is your preferred option.
  • If you accept the quotation provided we will contact you by phone and email to discuss specifics and to book the resources for your move.
  • To enable us to provide you with insurance cover if this service is taken as an additional option.
  • To enable us to deliver packing materials to your home via a third party courier.
  • To send you the documentation required for the service being provided by mail or email.